Refund policy
Your satisfaction is our priority. If you're not completely happy with your purchase, we're here to make it right.
1. Return Eligibility You may request a return within 30 days of receiving your order, provided the following conditions are met:
- The product is unused, in its original condition, and free from damage caused by the customer
- The product is in its original packaging with all included materials
- You have proof of purchase, such as an order confirmation email or receipt
Items that have been used, altered, or damaged by the customer are not eligible for return.
2. How to Initiate a Return To start a return, contact our support team at help@savefacepillowcase.com with the following:
- Your order number
- The reason for your return
- Photos of the product and packaging (required for damaged or defective items)
Our team will respond within 2 business days with return instructions. Please do not send items back without first receiving approval.
3. Return Shipping Defective or Damaged Items: We will cover the return shipping cost and provide a prepaid shipping label.
Change of Mind: Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method. SaveFace™ is not responsible for items lost during return transit.
4. Refund Process Once we receive and inspect your return, we will notify you by email of the approval or rejection of your refund.
Approved Refunds: Processed to your original payment method within 5–10 business days. Depending on your bank, it may take an additional billing cycle to appear on your statement.
Partial Refunds: May be issued if the product shows signs of use or is not returned in its original condition.
Original Shipping Costs: Non-refundable unless the return is due to a defect or an error on our part.
5. Exchanges We currently do not offer direct exchanges. To receive a different variant, please initiate a return for the original item and place a new order.
6. Damaged or Defective Items If your order arrives damaged or defective, contact us at help@savefacepillowcase.com within 48 hours of delivery with photos and your order number. We will offer a full replacement or complete refund at no additional cost.
7. Late or Missing Refunds If you haven't received your refund within the expected timeframe, please check your bank account or credit card statement first, then contact your bank as processing times vary. If you've completed these steps and still haven't received your refund, reach out to us at help@savefacepillowcase.com.
8. Non-Returnable Items The following are not eligible for return or refund:
- Products purchased more than 30 days ago
- Items that have been used, altered, or are not in their original packaging
- Items damaged due to customer misuse or negligence
- Gift cards or promotional items
9. Cancellations To cancel an order, contact us as soon as possible. Orders can only be cancelled before they have been shipped. Once in transit, the standard return process applies. Cancelled orders receive a full refund to the original payment method.
10. Contact Us 📧 help@savefacepillowcase.com