Shipping policy

Thank you for shopping with SaveFace™. We're committed to getting your order to you as quickly and smoothly as possible. Here's everything you need to know about our shipping process.

1. Processing Time All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day. During promotional periods, processing times may be slightly longer. If there is a significant delay, we will notify you by email.

2. Shipping Methods and Delivery Times We offer the following shipping options:

Standard Shipping (United States): 3–5 business days Standard Shipping (Canada & UK): 7–14 business days Standard Shipping (Europe): 7–14 business days, depending on destination and local customs processing

Delivery times are estimates and may vary due to carrier delays, weather conditions, or customs clearance.

3. Shipping Costs We offer free standard shipping on all orders. Any applicable customs duties, taxes, or import fees for international orders are the responsibility of the customer. These charges are determined by your local customs authority and are not included in our product or shipping prices.

4. Order Tracking Once your order ships, you'll receive a confirmation email with a tracking number and link. Please allow 24–48 hours for tracking information to update. If you haven't received a tracking email within 5 business days of your order, contact us at help@savefacepillowcase.com.

5. Shipping Address Please ensure your shipping address is accurate at the time of purchase. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you need to update your address, contact us as soon as possible — changes can only be made before the order has shipped.

6. Lost, Damaged, or Delayed Packages

Lost Packages: If tracking shows your package as delivered but you haven't received it, please check with neighbours and your local post office first. Contact us within 7 days of the listed delivery date and we'll work with the carrier to resolve it.

Damaged Packages: If your order arrives damaged, take photos of the packaging and product and contact us within 48 hours of delivery. We'll arrange a replacement or refund.

Delayed Packages: If your order hasn't arrived within the estimated window, reach out and we'll investigate.

7. International Shipping We ship to the United States, Canada, the United Kingdom, and select European countries. International customers should be aware that delivery times vary by destination and customs processing. SaveFace™ is not responsible for delays caused by customs inspections or additional fees imposed by your country's customs authority.

8. Contact Us For any shipping questions or order support, reach out to us at: hello@savefacepillowcase.com